Tailwind™ · Netherlands · Retail
Speeding an Air Cargo Hub Without Stopping It
−41%Handling Cost per Order
2.4×Turnaround Speed
Tailwind™ CHALLENGE
28,000 SKUs flying weekly, ULD builds running wild, overtime every Friday. The hub couldn't stop for a rebuild — peak season was already on the radar.
SOLUTION
A new ULD build plan installed over six night shifts, pre-screened staging beside the build stations and a team bonus tied to kilos per hour. Day operations never stopped; the hub woke up faster each morning.
TIMELINE
- Nights 1–2: build-plan redesign; staging zones marked and stocked.
- Nights 3–4: new ULD patterns live; pre-screening moved upstream.
- Nights 5–6: crew training; kilos-per-hour bonus goes live.
- Result: 41% lower handling cost, 2.4× turnaround, zero downtime.
“Clear reporting, honest pricing and flights that depart on time. Our production line finally breathes again.”
